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Reduced Customer Theft
How many times has a customer run up late fees then simply signed up as a new account? And how much revenue have you lost in collecting those late fees? You can protect yourself from customers signing up as a new account and losing these fees by a feature included in this product. Duplicate customer checking occurs every time you add a new customer to the system and the system alerts you when a new signup already exists in the database. Several fields are compared for a match:
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Name
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Address
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Phone
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Social Security Number
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Driver’s License Number
For a sure fire way to identify your customers, a camera ID system is available to give you a positive ID during each rental. This will help you eliminate customers renting product on someone else’s account. You will be the hero with your customer by protecting their account from unauthorized use.
Another way to protect unauthorized use is to utilize a customer PIN
pad. You can be virtually sure of who you are renting to because each transaction would require the customer to enter a PIN on a unit poised in front of each station.
Protecting your investment in rental product is high on most retailer’s list and we provide a tool to limit the number of rental items a customer may have at any one time. It is flexible enough to allow you to increase the maximum number of rental items for those good customers with a rental history.
To add to your protection, you can prevent customers renting product if they have:
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To add to your protection, you can prevent customers renting product if they have:
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An expired or invalid credit card information.
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An AR balance greater than a predetermined amount (user defined).
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An expired or invalid driver’s license information.
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Overdue rented inventory.
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Membership expire date invalid or in the past.
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Any of the required customer fields blank.
Comments From Our Customers
Listen to a few comments.
“The system makes us look like superstars to our customers and the speed of Phoenix lets us help our customers quickly. Phoenix keeps us organized and it is easy to run a report to find dead inventory. It is easy to see what has been ordered and it keeps the new release list current and easy to access. We have compared Phoenix to all the other products and found it to be superior in every way”, writes Emmette Jacob, Jr. from Breaux Bridge, Louisiana.
In another letter received from Jeff Ostresh from Amherst, Massachusetts, he says, “There are so many features in Phoenix to help you keep track of what is going on in your store. It is a very advanced product for video stores and is easy-to-use. This windows product is faster than any DOS application.”
And just listen to this.
“Your service was just excellent and the staff was very helpful in getting me converted to the new system. We’ll definitely use your products and services again!”, says Jeremiah Bodensteiner of Madras, Oregon.
Pat Thuesor says, “Your support crew has been extremely patient and helpful to me every time I have been in touch with them. I appreciate them not making me feel dumb. Keep up the good work.” |
