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Phoenix Benefits |
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Summary
of Benefits
Benefits
In Detail
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Increased
Customer Traffic To Your Front Door
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Customer
Targeting - Direct market (mail or email) or contact customers
based on rental and/or purchasing
behaviors.
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Customer
Drop Off Reporting - Get those revenue
generating customers that have stopped coming in
back into the habit of visiting your store. This
feature compares a base line period with a
current period to identify a drop in rentals,
purchasing and/or visits.
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Customizable
form letters let you generate any type of direct
mailer or email; birthdays, promotions, announcements and
so on.
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Get
your inventory on the Web with Web-Link and
interface for Phoenix that posts your rental and
merchandise on the web.
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A
gift card program is a great way to get people
coming back. It's built right into the
system.
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Subscription
plans help keep customers when a competitor is
offering a sub plan.
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Increased
Customer Satisfaction
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Setup
the whole family on a common account with the
authorized renter section. Photo ID's can be
stored for each renter and each transaction is
tracked by individual renter. Now you will
always know which renter charged that late
fee.
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Your
parent customers will love you for implementing
the Rating Check feature that checks the age of
the renter with each title that is being rented.
A warning message will prompt your clerk if an
under aged renter attempts to rent a title
beyond their limit.
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Do
what the big guys can't, offer reservations to
your customers and they will beat down your
door. Getting that latest hot new title on a
Friday night goes a long way to satisfying
customers.
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Offer
your customers a discount using the prepaid
rental system. You get your money up front, your
customer gets a small discount, and the system
handles all the work of tracking for you.
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Save
your customer the dread of getting home only to
find out that his wife has already seen that
title. Phoenix checks the rented history of each
customer and will prompt the clerk when a
customer attempts to rent a title he has already
seen.
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Reduced
Costs
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Payroll
is a big portion of your budget and staffing the right
number of people each day is vital to serving
customers and keeping payroll down during slow times.
Phoenix takes the guess work out of scheduling by
showing you when your volume by hour. You will save
tons of time and lower your payroll expense without
hurting customer service.
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Identifying
what marketing efforts are working can greatly reduce
your cost. Tracking coupons through the system will
tell you if something is not working and you can
change it or discontinue that form of marketing saving
you hundreds of dollars a month.
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Credit
card processing can take a bite out of profits. Now
you can get a processing discount as low as 1.75%.
This can save the average retailer $700-$1,200 a
year.
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Better
Inventory Control
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Now
we can help you identify slow moving and fast moving
inventory with a new inventory turnover report. You
will be able to keep those fast paced items in stock
and clear up valuable space by dumping those items
that collect dust.
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Now
you can automatically generate purchase orders for
merchandise items that need to be replenished. A PO
for each vendor is generated based on your on-hand
quantity, restocking level, and reorder point.
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Phoenix
will departmentalize your merchandise items so that
you can identify areas that are profitable.
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Create
pricing groups (super groups) to make managing your
package deals easy.
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Optional
Mobile Inventory System allows you to take an instant
inventory right on the floor. The system
communications with Phoenix through your wireless
network. More
Information
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Better
Rental Product Management
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Have
you ever put off going through your catalog stock to
find dead titles. Now we can identify your slow
renting inventory with a simple mouse click. Save
hours a week and clear room for those new
arrivals.
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Tracking
title performance has never been easier and you can
view a titles performance by any week of its life
span.
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Identifying
what genres are hot is vital to satisfying customers
and Phoenix will show you what categories are the most
profitable for each season of the year.
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Utilize
the Internet title look up system to import title
information: proper spelling of the title, actors,
synopsis, run time, and rating.
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Throw
away your late reports and have your staff work from
our Over Due Interactive System. It's on-line and you
take notes about your contact with the customer.
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Additional
Opportunities To Increase Revenue
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Selling off
excess titles can be as easy as asking your customer
to purchase them. Your clerks can be prompted when
ever a copy is for sale (during a rental). You will
be able to tell the customer instantly how much more
to purchase the product and the total cost of the
purchase.
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Get
in front of your customers more often with an
automated email system.
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Collecting
late fees has just gotten easier. A pop-up window
alerts your clerks with late fee information and shows
them when it was due and when it was returned.
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Customer
statements are a great way to collect those
outstanding late fees. You can utilize windowed
envelops or print mailing labels along with the
statements.
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You
can increase your potential for rental revenue by
identifying and recovering overdue inventory. The
overdue inventory report will list product by customer
and provide telephone numbers for easy contact.
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You
can increase profitability by utilizing product
trading (game, music, movies). The system allows you
to purchase used inventory right from the transaction
window.
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Transferring
inventory from one location to another can boost sales
by getting the product where you need it most.
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Increased
Productivity
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Customize
the transaction tool bar to show the functions you use
in your business.
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Processing
transactions is simple and easy with this Windows
product. Simple point, click and rent.
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On-line
help gives you a quick reference for any
question.
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Easy-to-read
screens and understandable text provide for increased efficiency.
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Cloning
rental product information is a snap with one command
button. You can add as many copies of a title you want
with a simple click of the mouse.
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Time
Saving
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Scan
in your customer's driver's license to import their
name and address information.
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We
cut your setup time down to a fraction of the time
with an easy-to-follow users guide. Written by
non-programmers, easy to follow along, and you will
quickly learn the product.
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Cut
your time by 77% with batch check-ins for that morning
drop box.
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Receive
full purchase orders with one mouse click, saving your
hours a month.
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Automatically
reconcile your inventory with one mouse click. Once
the inventory is complete, the system will
automatically adjust the inventory levels.
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Better
Information For Vital Business Decisions
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You
will have a wealth of information at your finger tips
with predefined static reports categorized by
customer, inventory, financial, rental product, and
auditing.
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Report
generators are an easy way to custom design a report
to fit your needs.
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Customer
demographics breaks down your revenue stream by age
bracket and gender. Information is provided on titles
(rental product), formats, genres, pricing categories,
merchandise, departments, and storewide revenue.
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The customer
ranking system shows you who your best customers are
at the time of transaction. A five-star system can be
customized to your parameters.
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Slow
renting inventory reports give you a sure fire way of
identifying product that you can sell off or transfer
out. You will save 4-9 hours a week by using this
report.
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Never
walk through the isles again wondering what is moving
and what is collecting dust. Inventory turnover
reports identify each products movement or turnover
based on any given period.
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Financial
information is available for merchandise, rental
product, store performance, and customers for any
given period.
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Improved
Employee Tracking
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Phoenix
gives you eyes on your store when you are not there
through the use of the internal auditing system. All
unusual activities are logged for later review.
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The
employee time clock eliminates the pain in calculating
worked hours from manual time cards.
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Creating
employee schedules are easy and can be printed for
posting on your employee board.
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Employee
commissions on selected merchandise and late fees are
a great incentive to sell more or collect more.
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A
Feeling Of Security And Peace Of Mind
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You
will rest easy knowing the system is working for you
while you are away. Vital business information will be
there when you are ready to make those important
business decisions. For now though, take that
vacation.
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Utilize
the customer required fields features insure your
clerks fill out new signup records properly.
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The
signature capture system stores the customer signature
on each invoice.
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The
late fee cap system lets you compute the maximum late
fee you can assess.
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Reduced
Internal Theft
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A
full cash drawer reconciliation system helps keep the
money where it belongs, in your pocket not your
employees.
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Phoenix
comes with customizable access and can be uniquely
assigned to each employee. You can protect sensitive
areas of the product and grant access to areas to
those you trust.
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Each
transaction is tagged with the employee's name and you
can identify what activities were done by which
employee.
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A
manager override feature puts the responsibility of
decision making on the manager rather than your
clerk.
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Reduced
Customer Theft
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Phoenix
will check existing customers when a new customer
signs up at your location. The system will alert you
if it finds a match and will help eliminate customers
with multiple accounts.
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A
camera ID system is available and will display the
customers photo each time s/he rents at your
store.
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A
customer PIN pad is available to protect against
unauthorized use. A PIN would be entered before each
transaction by the customer.
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You
can limit the number of rental items a customer may
have out at one time and you can customize this value
for each customer.
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